The new world of swisspost.ch An overview of our innovations and tried-and-tested services
Our everyday lives are becoming increasingly digital. Swiss Post is adapting to these changing circumstances and has redesigned swisspost.ch.
The Swiss Post portal will have a new look from the beginning of July and is easier than ever to navigate − you can find the information you need quickly and easily. Get an overview of all the changes and discover where you can now find our tried-and-tested services.
Heading into the future with swisspost.ch The Swiss Post portal continues to evolve. For everyone.
An attractive design and content that can be accessed more quickly and easily: here’s how www.swisspost.ch will look from the start of July..
Swiss Post is right here. For everyone. To make everyday life for our customers easier in the digital sphere, the Swiss Post website has been redesigned in cooperation with private and business customers to improve its user-friendliness. The aim is to improve fast and easy access to essential Swiss Post information and services. The result is a new, needs-based structure on the website in Swiss Post’s latest corporate design.
The most important changes explained:
With the newly placed search field, users can now find the information they need much faster. The search is now also multifunctional. This means, for example, that it can automatically recognize a consignment number as such and take the user to consignment tracking.
The clear and user-friendly structure helps users find their way around more quickly and easily. The navigation bar, which is now located at the top, can be used to access information with little effort. The topics are structured according to the most important needs.
In a break from the past, users of the Swiss Post portal no longer have to choose whether they are private or business customers and can now compare all products and services.
Thanks to the transparent pricing structure, postage types and prices are visible at a glance. Business customers can now find their prices under “Special conditions”.
Nothing changes in your personal area: you will find all the information you have stored in your Customer Center in the usual place.
Preparations for the holiday season are in full swing. The following three options are available for you to retain your mail: search the search field for “Holidays” or “Retain mail”. You will see an overview of matching services, with fast access to the online service you require.
- In the navigation bar, click “Receiving mail” / “Holidays & absences” to find out everything you need to know about our services for worry-free preparation for your holiday.
- Click “All online services” below the search field to find the service you require in the overview under “Retain mail”.
Frequently asked questions FAQs
You can enter the consignment number of the item you have posted into the search bar on the homepage, which will take you directly to the overview.
If you are expecting a parcel, you can track it in the “My consignments” online service.
Unfortunately, this is not possible at present. But you can track and manage receipt of your incoming consignments under “My consignments”.
Login works as before; the SwissID and standard login options are available to you in the top-right “Login” field.
You can find the opening hours of your preferred branch under “Locations”.
You can find the overview on the search homepage.
Your favourite online services can be viewed as before in your Customer Center (the logged-in area) under “My online services”.
his option can no longer be accessed under the menu section when logged in.
No, unfortunately you do not have the option of viewing the saved documents, but these can still be found on the corresponding information page.
If logged in, you can mark the service as a favourite by clicking on the star in the “All online services” overview.
To do so, launch the “Create dispatch list” online service under “All online services”.
Yes, by launching the “WebStamp” online service and printing your own stamps: swisspost.ch/webstamp
You can choose from two different variants for how you wish to receive your mail directly after your move under “Receiving mail” > “Relocation”.
You can do this by launching the “Forward mail” online service.
You can find these under “Send letters/parcels” > “International” - here is where you can select the country and view shipping options and specific prices.
You can select the “Registered” or “A Mail Plus” value-added service.
These can be found under “Send letters/parcels” > “Domestic” where there is also an overview of the shipping options and their prices.
You can create the desired list by accessing and launching the “Letters dispatch list” service under “All online services”.
These can be found in the overview under “Locations”. This gives you access to all the locations for the various Swiss Post services.
You can select the special conditions using “Switch” in the price overview and view the applicable prices if you are in a business relationship with Swiss Post. For other aspects that need to be observed when sending business mail, see: Business solutions > Bulk mailing.
This distinction is now made within the prices. Private customers benefit from “Standard conditions”; business customers enjoy “Special conditions”. If you have any specific questions about your business relationship with Swiss Post, “Business solutions” features all the information you need.
Technologies are developing at an increasing pace and customer requirements and expectations are also changing. To meet these needs, we are making changes to Swiss Post’s website. We have worked together with private and business customers and all Swiss Post units in recent months to design and develop ways of optimizing our website. The focus was to create a positive customer experience and to provide a stimulating introduction to the desired online service and relevant information. The result is a new, needs-based structure to the website in Swiss Post’s latest corporate design.
The search bar on the homepage is major step forward as it enables the desired information to be located immediately. The new navigation menu at the top is focused on the respective needs of the customer and lets you quickly get started with online services.
To do so, start the “Retain mail” online service. You can find the service either via the search function or under “All online services” on the homepage.
If you have already used the service and added it to your favourites, you will find the service in your Customer Center (login) under your “favourite online services”.